Shipping
Shipping Costs:
The shipping cost depends on weight and size of the product, in addition to where it is being sent and its price changes accordingly, therefore, it will be calculated at the time of purchase.
Shipping Terms:
The purchased products will be delivered to the person and address indicated in the order.
By default, the invoices will be sent to the email address indicated by the client at the time of registration on groundedgenetics.co.uk
On Saturdays, Sundays, and holidays there will be no departure or delivery of orders.
However, its delay will not imply either cancellation of the order or any compensation.
Once the order leaves our facilities, the transport company becomes responsible for any incident, be it breakage, incidents with packages, delays, etc.
All shipping prices are available at checkout.
We do not know the delivery times of the transport company, nor do we know if they call by phone before making the delivery, each area is different, and each delivery person is different.
We can help you by giving you the telephone number of the transport company’s office and the shipping number of your order, so that you can get in touch with them and agree on the delivery, it is the only thing we can do for your shipment.
Delivery Times:
We have a 24-hour service: Spain
Dispatched within 24 hours in 90% of cases.
As in all transport companies sometimes they do not meet the delivery deadline, if you call us, we can give you all the information so that you can get in touch with them. Shipping to countries outside of Spain will vary, please contact us for more specific information, but worldwide shipping generally takes up to 15 working days.
Return and Cancellation Policies:
Return of Merchandise:
Our policy, according to current regulations in Spain, is to grant you any right to return any product purchased from Uptown Supply Co SL/ www.groundedgenetics.com. You have a period of 14 days from the date of receipt.
For the return it is essential that the product has its original packaging, that it is intact, just as we sent it to you at the time.
Once returned, within 3 days of receiving it, we can refund the money, or a discount voucher, as you prefer.
When a return is made, these are the 2 options:
If you return an item because you ordered it wrong, you don’t want it, or you don’t like it, you should bear the cost of return shipping.
If we have sent you a product that does not correspond or is defective, Uptown Supply Co SL / www.groundedgenetics.com will bear the shipping costs and without any hassle for the customer.
In cases where you classify a product as “defective”, please check all products before making your return; Returned products that are in good working order will be returned to the customer and a round trip shipping charge will be made to the customer.
Return Conditions:
We are not responsible for returns that are not properly packaged, for example:
If you want to return a product and you send the product without packing it in another box, the transport company will stick a shipping sticker on it and that product will be unusable for subsequent sale.
We cannot accept these types of returns.
We are not responsible for customs fees or tariffs, etc. Generated by customs.
Bank seeds have to be sent to us with their original packaging, by registered letter, their cost is no more than €4 since we have to send them to the seed bank.
Marijuana seeds are sold for decorative purposes and for collecting. Uptown Supply Co SL / www.groundedgenetics.com, is not responsible for the use or cultivation of these seeds.
*Keep in mind that we cannot accept returns of: Seeds, Unsealed items that can be reproduced or copied (DVDs, CDs, etc), shipments without an incidence number abroad or without their original packaging.
Cancellation of Order:
If the cancellation of the order arrives before the departure of merchandise, the client will not have any expenses. In the case of a cancellation after the order has been dispatched, the customer will be responsible for the shipping costs, as well as the costs of returning this same order.
This merchant agrees not to allow any transaction that is illegal, or is considered by the credit card brands or the acquiring bank, that may or has the potential to damage their goodwill or negatively influence them. The following activities are prohibited under the card brand programs: the sale or offer of a product or service that is not in full compliance with all applicable laws to the Buyer, Issuing Bank, Merchant, Cardholder, or cards.